Dealing With Difficult People

Dealing with Difficult People (2004) – Roy Lilley (Kogan Page) ISBN: 9780749436919

Ever had a colleague who thinks shouting is a management style? A neighbour who believes midnight is the perfect time for DIY? Or a customer who could out-stubborn a mule? Roy Lilley’s Dealing with Difficult People is the practical guide to staying calm, staying smart, and—most importantly—staying sane when life surrounds you with human obstacles. Packed with strategies, tips, and the occasional reminder that you don’t have to rise to the bait, it’s a manual for surviving the office, the family gathering, and everything in between.

This 2004 Kogan Page paperback comes in Good condition—the kind of “good” that means it’s been read, perhaps by someone while silently plotting to use its contents on their boss, but still perfectly usable. A few scuffs, a crease or two, but nothing that stops it from helping you manage the next person who insists on being “devil’s advocate.”

From Crappy Old Books – because if you’re surrounded by difficult people, at least your books shouldn’t be one of them.

Condition as new.

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